Customer Support Engineer
On-site, Hybrid- Pune, Mahārāshtra, India
Managed Services
Job description
We are looking for you
Prevention is better than cure and this is the driving force behind this profile. And when errors do happen, we got things under control because that is who we are. Are you our safe guardian, doing all this with a smile on your face as we keep our clients seamlessly integrated?
If this sounds like you, we would love to meet you.
What is Rojo all about?
Rojo Consultancy works globally for Fortune 500 helping them become truly digitally connected enterprises. Many of them run their business processes on several platforms and have hybrid system landscapes. They use the world's best ERP, CRM, and Software as a Service (SaaS) such as SAP, Salesforce, Coupa, ServiceNow, Amazon WS, and many more to name. With the ever-increasing demand for speed and innovation, new applications are added to their system landscapes, making integration a vital component in any enterprise in the digital space.
Rojo specializes in systems integration, API management, and data analytics. We are partners with industry leaders such as SAP, SnapLogic, and Splunk. In addition to consultancy services, we build innovative software to enrich our partner platforms and offer managed services that support the entire enterprise integration lifecycle.
About the team and your role
The Rojo Managed Services team brings our customers extra capacity and peace of mind with real-time monitoring, error reporting, troubleshooting and active performance improvements. It is our job to make sure our customers get integrated and stay integrated. On a daily basis we try to avoid incidents from happening, and when they occur, we try to provide a sustainable solution as soon as possible. Every day there is another puzzle to solve. Do you want to join our team of puzzlers and help us solve the next challenge?
Job requirements
What do you need to succeed
- 3+ years experience within an IT organization
- Knowledge of any integration platform (like SAP PI, SAP PO, CPI, SnapLogic, Dell Boomi, Apache Camel, etc.)
- Passionate about technology and/or programming
- Professional English and ideally one other European language
- A strong customer service focused personality
- Capable to work in a diverse, global team that runs 24/7
- Familiarity with basic integration concepts (e.g. APIs, Service Oriented Architecture, ESB)
- Basic Programming experience
- Working experience with JIRA service desk or similar solutions
- Comfortable with rotational/flexible/weekend shifts and hybrid work environment from our Pune, India office.
Additional Desired skills
- A bachelor’s degree in computer science, Software Engineering, or equivalent
- Analytical skills to identify patterns and improvement opportunities .
- A Continuous Improvement mindset
- Ability to work according to procedures and best practices
- Able to work with a high degree of autonomy
What do we offer?
The chance to gain work experience in a dynamic and inspiring environment and launch your career
Plenty growth opportunities while working in a high energy and fun environment
The opportunity to work on innovative projects with colleagues who are genuinely proud of their contribution
Training and mentoring to support your professional development with a yearly education budget
International atmosphere with Multicultural environments (+- 20 nationalities)
A global, inclusive and diverse working climate within a world conscious organization.
Plus, other exciting benefits specific to each region.
Rojo is committed in achieving diversity & inclusion in terms of gender, caste, race, religion, nationality, ethnic origin, sexual orientation, disability, age, pregnancy, or other status. All qualified candidates are encouraged to apply.
No one fits a job description perfectly, and there is no such thing as the perfect candidate. If you don't meet all the criteria, we'd still love to hear from you.
Does that spark your interest? Apply now.
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